Return & Refund Policy

Last updated: July 9, 2025

We want you to love your Epiphany piece. If you're not entirely satisfied with your order, we offer a simple return and refund process within 28 days of delivery.

Eligibility for Returns

You may return your item(s) within 28 days of receiving your order, provided that:

• The item is unworn, unused, and in its original condition
• All original packaging, tags, and certificates (if applicable) are included
• The item is not a final sale, custom or personalised piece (these are non-returnable unless faulty)

How to Start a Return

To initiate a return, please email our support team at info@epiphanyjewellery.com with your:

• Order number
• Reason for return
• Photos if the item is damaged or incorrect

Once approved, we will provide detailed instructions for sending your return to our German return address.

Return Shipping Address

Epiphany Returns
Hauptstr. 173
55743 Idar-Oberstein
Germany

Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or sent in error.

We recommend using a trackable shipping method and keeping proof of postage. Epiphany is not liable for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you via email. If your return is approved:

• A full refund will be issued to your original payment method
• Refunds are typically processed within 5–10 business days depending on your bank or payment provider

Please note that original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not currently offer direct exchanges. If you would like to swap an item, please return your original item and place a new order.

Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos. We’ll do our best to make it right—whether through a replacement or refund.

Need Help?

If you have any questions or need assistance, we’re here to help. Please reach out to us at:
📧 info@epiphanyjewellery.com