Privacy policy

Privacy Policy

Last updated: July 9, 2025

Welcome to Epiphany. We operate this website and online store to offer you a curated and thoughtful shopping experience (the "Services"). Our platform is powered by Shopify, enabling us to securely provide these Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us—whether by visiting our site, making a purchase, or otherwise engaging with our brand. Where this Privacy Policy and our Terms of Service differ, this Policy governs the handling of your personal information.

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

What We Collect

“Personal information” means data that can identify or be reasonably linked to you. We may collect:

  • Contact details: name, billing/shipping address, phone number, and email.

  • Payment details: card information, payment confirmation, and transaction history.

  • Account information: username, password, preferences, and saved settings.

  • Order and transaction history: items viewed, added to cart or wishlist, purchased, returned, or exchanged.

  • Customer service communications: emails, messages, or support inquiries.

  • Device and browser data: IP address, browser type, device identifiers.

  • Usage insights: how you navigate, browse, and interact with our Services.

How We Collect It

We gather information from:

  • You directly – through account creation, checkout, contact forms, and other interactions.

  • Automated technologies – such as cookies and analytics tools that track site usage.

  • Third parties and service providers – like Shopify, payment gateways, logistics partners, or advertising networks.

  • Partners and affiliates – when you engage with promotions, referrals, or collaborations.

How We Use Your Information

Depending on how you interact with Epiphany, your information may be used to:

1. Provide and Enhance Your Experience

  • Process orders and payments

  • Deliver products

  • Manage your account and preferences

  • Offer tailored product suggestions and shopping experiences

2. Communicate with You

  • Respond to enquiries or support requests

  • Share important order updates and account notifications

3. Market Responsibly

  • Send exclusive offers, stories, or collection launches by email or text

  • Display relevant advertising on our site or other platforms
    (You may opt out at any time.)

4. Ensure Security and Prevent Fraud

  • Safeguard your data and our Services

  • Investigate unauthorized activity or violations of our policies

5. Comply with Legal Requirements

  • Meet obligations under applicable laws

  • Respond to lawful requests from authorities

How We Share Your Information

Your data may be shared with:

  • Shopify – our ecommerce platform provider, for store operations and analytics

  • Trusted vendors – for services like payment processing, shipping, IT support, marketing, and data security

  • Marketing partners – to deliver relevant content or advertising

  • Affiliated brands or entities – as part of the Epiphany group

  • Authorities or acquirers – if legally required, or in connection with a business transition (e.g., merger or sale)

  • With your consent – if you connect via social platforms or request certain services

Shopify's Role

Our store runs on Shopify, which collects and processes certain personal data as part of providing its platform. Shopify may also use your interactions across different stores to help improve your shopping experience. For more about how Shopify manages your data or your rights under Shopify’s system, visit: Shopify Consumer Privacy Policy.

Third-Party Links

From time to time, we may link to third-party websites or services. These are not governed by this Privacy Policy, and we encourage you to review their privacy terms before sharing your information.

Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect data from minors. If you believe we have collected personal data from a child, please contact us to request deletion.

Data Security and Retention

While we take reasonable steps to protect your information, no system is 100% secure. Please use caution when submitting sensitive data.

We retain personal information only as long as necessary to fulfill the purposes outlined here or as required by law.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies in your data

  • Delete your data (subject to limitations)

  • Receive a copy of your data (portability)

  • Opt out of marketing communications

  • Withdraw consent where applicable

  • Object to or restrict certain processing activities

You can exercise these rights by contacting us at info@epiphanyjewellery.com. We may verify your identity before processing your request.

If you’re in the UK or EEA, you also have the right to contact your local data protection authority.

International Transfers

We may transfer your personal information outside of your home country. When doing so, we follow legal requirements to ensure adequate protection—such as using EU/UK Standard Contractual Clauses.

Updates to This Policy

We may occasionally revise this Privacy Policy to reflect updates to our practices or for legal reasons. We’ll update the "Last updated" date and notify you as required.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, please reach out:

📧 info@epiphanyjewellery.com
📍 52A Westcroft Square, London, ENG, W6 0TA, GB