FAQ's

Can I request a custom design?

Yes, many of our pieces can be customised—whether you’re looking to modify the gemstone, shape, metal type, or size. Please reach out via our Contact page for bespoke inquiries.

Is my jewellery safe to wear every day?

Yes, and in fact, that’s exactly what Epiphany is made for.

Our pieces are thoughtfully crafted in solid gold and natural gemstones to become part of your everyday life - not just reserved for rare occasions. We believe luxury should feel effortless, and that elegance belongs in your everyday moments: your morning coffee, your workday rhythm, your evening walks - or even during your workouts, a swim, or time spent in the steam room.

Solid gold is naturally durable and resistant to tarnishing, making it ideal for a life in motion. Each design is meant to reflect your individuality and become a natural extension of you; worn comfortably, confidently, and continuously. After all, why should fine jewellery be saved for special occasions, when every day has the potential to feel extraordinary?

While our pieces are made to last and live with you, caring for them gently will help preserve their beauty for years to come. But rest assured - Epiphany jewellery is made not to be worn, but lived in.

Can I choose between 14K and 18K gold?

Most of our designs are created in 18K gold, but 14K versions can be made upon request. Just mention your preference when ordering or contact us directly.

Are your gemstones natural?

Yes, we only use natural, ethically sourced gemstones unless otherwise noted in the product description.

How should I care for my jewellery?

At Epiphany, each piece is thoughtfully handcrafted to be worn and loved - day in, day out. Our dainty fine jewellery is designed for everyday elegance, whether you're heading to work, travelling, or simply going about your routine.

That said, even the most beautifully made jewellery benefits from a little care. To preserve its shine and structure, we recommend gently wiping your piece with a soft cloth after wear and storing it in a fabric-lined box or pouch. Avoid direct contact with perfumes and lotions, especially for gemstone-set pieces.

Everyday wear is encouraged; just treat your jewellery with the same care you’d give anything precious. With simple habits, your pieces will stay radiant for years to come.

What if the piece I want is sold out?

If you see a design marked as sold out, don’t worry—it can still be made for you. Most of our pieces are handcrafted to order, and we're happy to recreate the design. Please note that prices may vary slightly based on current gold rates and the unique nature of each gemstone. Every stone has its own personality, so while the new piece may look slightly different, it will carry the same essence—and often turn out even more beautiful than the original.

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping rates and delivery times vary by destination and will be shown at checkout.

Will I receive a tracking number?

Absolutely. Once your order ships, you'll receive a confirmation email with tracking details.

How long does it take to ship a piece?

Ready-to-ship items are usually dispatched within 2–4 business days.

For made-to-order or customised pieces, the timeline is more flexible. Most creations take approximately 2–3 weeks, but depending on the complexity of the design, stone sourcing, or material availability, it can take up to 2–3 months.

Every piece is crafted with care and intention, if there's ever a delay, you’ll be informed and updated along the way. Quality and craftsmanship take time, and we promise it’s worth the wait.

I’m Here to Assist You

Thank you for visiting Epiphany. As the sole artisan behind every piece, I’m committed to providing you with personalized, attentive service. Whether you have questions about a custom design, an existing order, or need assistance, please don’t hesitate to reach out.

Feel free to reach out—I’m excited to connect and help bring your vision to life.

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